Sentinel School Security (“Sentinel,” “we,” “our,” or “us”) is committed to protecting the privacy and security of the schools, faith communities, and organizations we serve, as well as the individuals whose information we may process on their behalf. This Privacy Policy describes how we collect, use, disclose, and safeguard information in connection with our public websites, our security and monitoring products and services (including AI-assisted gun detection and related software, hardware, and support), and any other interactions where this policy is referenced.
By accessing or using our Sites or Services, you acknowledge that you have read and understood this Privacy Policy.
1. Scope and Roles
Sentinel acts in different capacities depending on the context. We may act as a “controller” when we determine the purposes and means of processing (e.g., marketing, account management). We may act as a “processor” or “service provider” when we process personal information on behalf of our customers (e.g., schools, churches) in connection with the Services; in those cases, our processing is governed by our agreements with those customers.
2. Information We Collect
2.1 Information You Provide
We may collect information you voluntarily provide, including contact and account information, inquiry and support content, contract and billing information, and job application information.
2.2 Information Collected Automatically
When you use our Sites or Services, we and our partners may collect device and browser information, usage data, and service performance data via cookies, log files, and similar technologies.
2.3 Information Processed by Our Security Services
Our security Services may process video and image data from customer-controlled cameras, alert and incident information, and system and security logs. We generally process this as a service provider to our customers and do not use it for marketing or sell it to third parties.
3. How We Use Information
We use information to provide, operate, and support the Sites and Services; to configure and customize the Services; to communicate with you; to analyze and improve performance and security; to develop new features; to protect Sentinel, our customers, and the public; and to comply with legal obligations.
4. How We Share Information
We may share information with customers (where we act as service provider), with vendors and service providers who perform services on our behalf, with integration partners as instructed by the customer, for legal and safety purposes, in connection with a corporate transaction, or with your consent. We do not sell personal information for money or allow vendors to use shared information for their own independent marketing without consent.
5. Cookies and Similar Technologies
We and our partners may use cookies, pixels, and similar technologies to remember preferences, understand usage, maintain security, and support analytics. You can manage cookies through your browser settings.
6. Data Security
We use technical, administrative, and physical safeguards designed to protect information. No system or transmission can be guaranteed 100% secure; Sentinel and our partners are not responsible for unauthorized access beyond our reasonable control.
7. Data Retention
We retain information as long as reasonably necessary to fulfill the purposes in this policy, comply with legal and contractual obligations, resolve disputes, and enforce agreements. Customer deployment data may also be governed by our contracts and customer policies.
8. Children’s Privacy
We do not offer services directly to children or knowingly collect their personal information for our own purposes. Where we process information that may relate to children (e.g., video from a school’s cameras), we do so on behalf of our customer. Schools and organizations are responsible for any consents and notices required under FERPA, COPPA, or other laws.
9. Your Choices and Rights
Depending on your location and applicable law, you may have rights to access, correct, or delete personal information, object to or restrict processing, withdraw consent, or lodge a complaint. For data processed on behalf of a customer, we may refer your request to that customer. To exercise your rights, contact us using the details below.
10. International Transfers
Information may be transferred to, stored in, or accessed from the United States and other countries. Where required, we implement appropriate safeguards.
11. Third-Party Links and Services
Our Sites and Services may link to or integrate with third-party websites and services. We are not responsible for their privacy practices; this policy does not apply to information they collect.
12. Changes to This Privacy Policy
We may update this policy from time to time and will revise the “Last Updated” date. We may provide additional notice where appropriate. Continued use of the Sites or Services after changes constitutes acceptance of the updated policy.
13. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our privacy practices:
Sentinel School Security — Attn: Privacy Officer
Email: privacy@sentinelschoolsecurity.com
General contact: info@sentinelschoolsecurity.com
This Privacy Policy is for informational purposes and is not legal advice. We recommend that customers consult their own legal counsel regarding compliance with applicable privacy and data protection laws.